Shipping & Returns

Shipping policy

Productsl are usually shipped out within 48 hours after your order is pocessed. Applicable Sales Tax will be charged on all orders delivered to an address in California.

Domestic orders

We offer UPS shipping to the contiguous 50 states and USPS shipping to PO Boxes and APO/FPO.
Free Shipping Offers to Domestic orders
No coupon code necessary to receive Free UPS Ground Shipping or USPS Priority Mail on all orders of $75 or more for domestic orders offer. Merchandise total must be US$75 or more after any promotions or discounts are applied and before any required shipping or tax surcharges are applied in order to qualify for this offer. This offer applies to when customer chooses UPS Ground Shipping or USPS Priority Mail to the contiguous 50 states and does not apply to next-day, second-day, expedited shipping or international orders. Shipping method for this offer will be either UPS Ground or USPS Priority Mail and decided by GNLab. This offer may be changed at any time at GNLab’s sole discretion.

International orders

We offer USPS to international countries. We will calculate the international shipping rate and contact you via email to confirm your order and obtain your approval for shipping costs. No coupon code necessary to receive Free USPS on all orders of $300 or more for international orders offer. Please note the customer is responsible for all customs, taxes and duty that may be imposed by their country. Please contact your country's Customs office these charges prior to placing your order.

Return policy

 GNLab stands behind all of its products for freshness and quality. Products not meeting these requirements or wrong order by our error can be returned for a full refund. Unopened returns for reasons other than freshness and quality or our error will be returned at the customer’s expense and 25% restocking fee shall be applied. Please e-mail us to for Return Authorization(RA) number. All returns require a Return Authorization (RA) number. Returns without an RA number will be refused. Any item you wish to return must be received back to our warehouse within 30 days of receipt of the product. After 30 days past the date of receipt of your order, no returns are accepted. We sincerely appreciate your timeliness with returns. Credit for the returned item will be issued for unopened and undamaged merchandise within 14 business days of our receipt of the returned package.

Please pack the item carefully with RA number attached and insure the package, as any items lost or damaged in shipping cannot be refunded. We recommend shipping the product(s) via insured parcel post, UPS or FedEx. 
All return items should be sent to this address:
Genetic Nutrient Laboratories
Attention Returns
1046 Princeton Dr. Suite #202
Marina del Rey, CA 90292

If you have any questions about our return policy, you can always contact us.
Send us an e-mail:
Call us at: 1-888-513-5962 (M-F, 9:30 am - 5:30 pm)